top of page
  • Can I rent them for a multi-day event?
    ​You can. We ask that you please advise us prior for extended rentals as we're able to offer discounts for extra dayso add a new question go to app settings and press "Manage Questions" button.
  • What type of surface can A & E Party Needs setup an Inflatable on?
    Our 15 x 15 inflatables require an area of 17 x 17 (approximately the size of a two-car driveway) and our 5 in 1 inflatable requires an open area of 14 x 35 space for set-up, in addition to overhead clearance, which varies by inflatable. We can set-up an inflatable on many surfaces (grass, asphalt, concrete, inside, outside, etc.). It is very important that the location is flat, level, and smooth. It is also important that the location allows for overhead clearance from any trees, power-lines, is free of debris, and is easily accessible. Additionally, it is very important to let us know the type of surface, so we can bring the correct anchor system to the jobsite. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used.
  • What are my payment options?
    ​We accept ALL major credit cards, as well as cash payments. A credit card number is required to create a reservation and hold any order unless customer has established a charge account. Credit card authorization form is still required regardless of payment method.
  • ​How Do I Place an Order?
    ​You can place your order with any of our inventory. We prefer you call in to place an order. You can also start an order using this website by simply putting items in your cart and filling out all the required information, although online requests ARE NOT reservations. We will check to see if the items you requested online are available for your date and get back to you. Please be sure to contact us if you have not received a confirmation email with correct order or updated order. For quickest service please CALL or EMAIL.
  • What Is Considered A One Day Charge For Rental Items?
    ​Reservation Length: All regular prices are for an 4 hour rental term, all rentals over 4 hours will be charged according to the number of hours rented. Earliest deliveries start from 8am on the day of the event and can range to the customers desired delivery time. Pickups can range up to 3 hours after the desired pickup time. It is required to have at least a 3-hour window for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is at 8pm. If the event goes late into the night it is recommended to choose the overnight option (additional fee depending on product rented), which we will than pickup the following morning between 8am - 12pm.
  • Can I Make Changes My Order?
    ​Yes, all final changes can be made seven days prior to your date of pickup or delivery. We will make every effort to accommodate any last-minute additions or changes, based on availability.
  • Do you have a minimum rental requirement?
    WE DO!! - Minimum rental is 2 hours
  • Is there a deposit charge?
    A 50% NON-REFUNDABLE deposit is required to reserve any inventory for your event and the remaining balance of the contract will be due (7) days before delivery. NO REFUNDS! CREDIT WILL BE ADDED AND YOU WILL HAVE ONE YEAR TO USE IT!
  • What is your cancellation policy?
    A 50% deposit is required at the time of reservation. The balance is due seven (7) days prior to the delivery or will call date. A 100% cancellation charge will apply to any rental items cancelled less than seven (7) days before delivery or pickup. So that means NO REFUNDS!!!! Unless the order has been confirmed and reserved, all prices and availability are subject to change. Credit will be available for one year if cancellation meets requirements. However, in the EVENT OF BAD WEATHER, you can cancel 24 hours prior to your scheduled event and receive a full refund/credit.
  • What if nobody is available at scheduled pick/drop off time?
    If you cannot be present, you may give us WRITTEN INSTRUCTIONS where to drop off/setup the rentals. If we are unable to access residence, or secure area where rentals will be delivered to, there WILL BE a second delivery/pick up fee (equal to or more than the original) for having to travel back to complete the job.
  • Do the concession items have to be returned clean after event?
    All items need to be rinsed and free of food. Otherwise, there is a 20% cleaning fee added if returned with residue. If there is no access to water, we simply ask that items get wiped down.
  • Equipment not working Properly?
  • Damage/Loss Responsibility?
    You as the customer are responsible for any damage of the item(s) that are rented. While the items that are in your care are your complete responsibility and you are responsible for any damage, theft, or misuse of these items. Waiver -- Will also have to be signed stating that; The renters (A & E Party Needs) are not responsible for any damage or injury caused to the customer. The customer will use items properly and be solely responsible for any injury caused by our rentals. **By signing the agreement and waiver you agree to all the terms and conditions listed above.
bottom of page